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SDC not supported on VMWare


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Created 2009-12-16
Modified 2009-12-16
Views 354
Author Mircea Cantar
SDC not supported on VMWare As of October 1, 2009 Webtrends CANNOT support our customers use of virtualization software for the SDC server. Background & Reason: * We have reports of customers successfully leveraging VMWare for virtualizing the SDC server(s) in their Webtrends software installations. * Initial tests by Engineering showed that this was a viable approach. * However when confirming virtualization for our Tag Server (On Demand version of SDC) significant data loss occurred when testing under moderate to high load. * Given that the Tag Server and the SDC share a common code base we are unable to support VMWare virtualization of either at this time. * The issue is currently logged with VMWare and an active ticket in their Engineering group. It is confirmed to be a VMWare issue. At this time they do not have a resolution. Until further notice, customers vitualizating their SDC server do so at their own risk as we have confirmed the risk for data loss of using VMWare to virtualize the SDC. While load is a contributing factor, we will not support this configuration at any load levels – there is an error and until it is resolved by VMWare we will not be supporting VMWare and SDC.



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