High rate of " visitors not accepting cookies" in the New vs. Returning Visitors report
For products:
Webtrends On Demand
Webtrends Analytics 9.2
Webtrends Analytics 8.x
Last modified: 8/5/2010
Situation:
A tagbuilder or SDC tag is deployed on the site yet the New vs Returning Visitors report shows 80-99% of the visitors are not accepting cookies.
Solution:
1. The "this .fpcdom" setting within the tagbuilder tag does not match the domain of the site of where it is deployed.
2. The "var gFpcDom" setting within the 8.x tag does not match the domain of the site of where it is deployed.
Note: When there is a mismatch the WT_FPC isn't created. Third-party cookies, however, are generated but most browsers do not accept third-party cookies.