How do I setup SDC manually?
Affected Environments:
WebTrends Smart Source Data Collector
Solution:
If there is an error when installing SDC, it may not create the web site for you.
Below is the information needed to do this, should the need arise. To install WebTrends SmartSource Data Collector on Microsoft IIS 6.0, carry out the following steps:
1) Install the program as usual; however, at the end of the installation note there is a message saying: "Setup was unable to successfully configure the SDC ISAPI filter. Select the OK button to complete the installation."
2) Open the IIS management console. Note, there is no WebTrends SmartSource Data Collector (SDC) web site. It needs to be created manually.
a) In the MMC, right click Web Sites, and choose New Web site.
b) Follow the New Web Site Wizard through the questions of web site name, IP address, port (keep in mind that unless you change the default web site, port 80 is already occupied), path (/Util/content), and permissions (read). This should complete the wizard.
3) Right click the new web site just created, and choose Properties, followed by the ISAPI Filters* tab.
4) Add iislogserver.dll, located in directory, "/bin". Then, select Apply, and OK.
5) Restart IIS and it should work as usual. It is not sufficient to stop and start the SDC web site, as the inetinfo process needs to be restarted. You can do this by running IISReset from a command prompt, or in the MMC, right click the Internet Information Services Manager | All Tasks | Restart IIS. Additional Configuration: 1) Click the Web Site tab. 2) Disable the HTTP Keep-Alives (HTTP Keep-Alives Enabled) checkbox. This is highly recommended so that each request is discrete. 3) Disable the IIS Logging (Enable Logging) checkbox. This is highly recommended because SDC does its own logging. 4) Click the Home Directory tab. 5) Disable Script source access, Write, Directory browsing, Log visits, and Index this resource. Enable Read.
6) Remove unnecessary application settings. Click Remove.
7) Click the Documents tab.
8) Clear the default documents (Enable Default Document) checkbox.
9) Clear the footers (Enable Document Footer) checkbox.
10) Click Custom Errors tab.
11) Select all HTTP Errors and select Set to Default.
12) Click OK.
Add NETWORK SERVICE identity with the appropriate Permissions for the following directories and files:
1) Log file directory (default is "\log") to Allow: Write.
2) "\log" directory to Allow: Read, Write.
3) "\bin\identity" file to Allow: Read, Write.
4) "\bin\licdta" file to Allow: Read, Write.
Repeat the following for each directory and file from above:
1) Right click on directory or file, and choose Properties, followed by the Security tab.
2) Add NETWORK SERVICE identity.
3) Clear all Deny checkboxes, set the appropriate Allow checkboxes. Then select Apply, and OK.
Important:
By default, the newly created SDC web site is configured to use the Default Application Pool. Make sure that the maximum number of worker processes for the Default Application Pool is set to 1. Please do not make changes to production web servers without consulting the server Administrator.