Unable to export from a Webtrends On Demand Small Business account
For products:
Webtrends On Demand
Last modified: 3/1/2011
Situation:
When a user on Webtrends On Demand Small Business account attempts to export a report via e-mail, the following error message is received:
Your WebTrends scheduled report could not be generated.
The below error occurred during generation of the report.
If you have any questions, please contact WebTrends Support.
Error message:
Unexpected internal error on WebTrends server.
Debug information: Internal Error: Error accessing wtm_wtx.ini
WebTrends server error ID: 100
Solution:
This occurs because Webtrends Small Business accounts are restricted from creating, and e-mailing, scheduled jobs. Webtrends On Demand Small Business customers must upgrade to a higher level of service to enable this feature on their account.