Unable to export from a Webtrends On Demand Small Business account

Unable to export from a Webtrends On Demand Small Business account

For products:
Webtrends On Demand

Last modified: 3/1/2011

Situation:
When a user on Webtrends On Demand Small Business account attempts to export a report via e-mail, the following error message is received:

Your WebTrends scheduled report could not be generated.

The below error occurred during generation of the report.

If you have any questions, please contact WebTrends Support.

Error message:

Unexpected internal error on WebTrends server.

Debug information: Internal Error: Error accessing wtm_wtx.ini

WebTrends server error ID: 100

Solution:
This occurs because Webtrends Small Business accounts are restricted from creating, and e-mailing, scheduled jobs. Webtrends On Demand Small Business customers must upgrade to a higher level of service to enable this feature on their account.