"Authentication failed. Webtrends server error ID: 116"
For products:
Webtrends Analytics 9.2a
Webtrends Analytics 8.x
Webtrends Enterprise 7.x
Webtrends Professional 7.x
Webtrends Small Business 7.x
Last modified: 8/6/2010
Situation:
When attempting to export reports to e-mail, the following error message display:
"Authentication failed. Webtrends server error ID: 116"
This indicates the SMTP selected in the scheduled export job is rejecting the request to email the exported report.
Solution:
To resolve this issue, do one of the following:
- Use a non-authenticating SMTP relay server
- Request the administrator of the SMTP server allow relays from the IP of the Webtrends server
- Configure the Webtrends service account to log into the SMTP server (this requires the Webtrends - Scheduler Agent service be logged in using the service account)